Terms of Sale

Who you are buying from

When you order an installed system you enter into two contracts. The equipment is sold to you by the shop (The Cooling Shop). The installation is carried out for you by the installer, Refresh Cooling. Today both are Refresh Cooling Ltd; if the shop and the installer later become separate companies, each contract will be with the company named on your order confirmation and these terms will continue to apply to each. Your quote, receipt and order confirmation show the equipment and the installation as two separate lines so you can see which is which.

Quotes and pricing

• Our online quote tool gives you an instant, itemised estimate based on the room and building details you provide. It is not a formal survey, and the final price may change if a site visit reveals conditions that affect installation (for example, unusually long pipe runs or difficult access). If the price changes we will tell you before any work starts, and you may cancel for a full refund if you do not accept the new price.
• All prices are shown in pounds sterling and include VAT unless stated otherwise.
• Domestic air conditioning installations may qualify for the 0% VAT rate under the UK Energy Saving Materials scheme; commercial and industrial installations do not, and standard-rate VAT applies.
• Promotional discounts are applied to the order subtotal before VAT, and cannot be combined.

Orders and payment

• Placing an order is an offer to buy, which we accept when we send you an order confirmation.
• Payment is taken in full when you place your order, for both the equipment and the installation. We do not take a deposit and there is no balance to pay on the day.
• Payments are processed securely by our payment provider; we do not store your payment details.

Supply-only orders and F-Gas compliance

UK law requires that only an F-Gas certified engineer handles refrigerant in an air conditioning system. For supply-only orders, you confirm that a suitably F-Gas certified installer will carry out the installation, and you agree to provide their details so we can verify their registration before dispatch. We reserve the right to decline a supply-only order if we cannot verify a valid F-Gas registration, in which case we will refund you in full.

Your right to cancel

If you are a consumer ordering online or by phone, you have a 14-day right to cancel under the Consumer Contracts Regulations 2013 without giving a reason. Because an installed order is two contracts, there are two cancellation periods:

• Equipment: 14 days from the day after you (or someone you nominate) receive the goods. If the equipment arrives in more than one delivery, the 14 days run from the last one.
• Installation: 14 days from the day after you place the order.

To cancel, tell us clearly that you wish to cancel by emailing mail@refreshcooling.co.uk, by phone on 01253 366054, or by post to the address above. You may use the model cancellation form below but you do not have to. You only need to send your cancellation before the 14 days end.

If you cancel both contracts within their cancellation periods we will refund everything you have paid, including the standard delivery charge, within 14 days of receiving the equipment back or of you showing us it has been sent, whichever is sooner. If you cancel before the equipment has been dispatched we will refund you within 14 days of your cancellation. Refunds go back to the payment method you used, with no fee.

If you cancel the equipment contract you must send the goods back to us, or make them available for collection, within 14 days of telling us. You are responsible for the cost of returning the goods unless they are faulty. Our returns policy explains how, what the carriage is likely to cost, and when we may make a deduction from your refund for goods that have been handled beyond what is needed to inspect them.

Installation before your cancellation period ends

We will not start installation work before your cancellation period has ended unless you expressly ask us to, by ticking the request at checkout. That request covers the whole of your cancellation period, whichever of the two periods above applies to the work. If you ask us to start early and then cancel the installation before it is finished, you will pay for the work done up to the point you cancelled, in proportion to the full installation price, and we will refund the rest. Once the installation has been completed at your request, the installation can no longer be cancelled; the checkout request asks you to acknowledge this.

Cancelling the installation after the 14 days

After the 14-day periods have passed, your purchase of the equipment stands even if you later cancel the installation. The equipment remains yours and is not refundable other than under your statutory rights for faulty goods. If you cancel the installation after the 14 days we will refund the installation price less our reasonable costs already incurred for your job, such as a survey visit, materials cut or ordered for your installation, and an installation slot we cannot refill at short notice. We will set out any deduction in writing.

Delivery and installation dates

Delivery and installation dates we give you are estimates. We rely on the manufacturer and its UK distributors for stock. In peak season, which runs from May to September, models can be in short supply and an installation can be pushed back by up to 12 weeks from the date first estimated. If that happens we will tell you as soon as we know, offer an alternative model where one is available, and keep you updated. A delay of this kind does not by itself give a right to cancel; your statutory rights on delivery of goods are unaffected. Our delivery and installation page explains the typical timings.

Warranty and installation standards

• Equipment is covered by a 7-year manufacturer’s warranty from Mitsubishi Heavy Industries (MHI), which begins when the system is commissioned. The warranty holds only while the system is serviced every year by an accredited installer or an approved partner; Refresh Cooling is an approved MHI Diamond dealer. Missing an annual service may void the remaining warranty.
• Installations are carried out by REFCOM F-Gas certified engineers in line with current UK building and electrical regulations, and carry a 1-year labour and workmanship warranty from Refresh Cooling, running from the day the installation is completed. Any installation defect should be reported to us as soon as you become aware of it.
• The warranty is in addition to your rights under the Consumer Rights Act 2015. Goods must be of satisfactory quality, fit for purpose and as described, and installation must be carried out with reasonable care and skill. Nothing in the warranty, or in these terms, limits those rights.

Faulty goods

If the equipment is faulty you may reject it for a full refund within 30 days of delivery. After that you are entitled to a repair or replacement, and if that does not fix the fault, a price reduction or a refund. We pay the cost of returning faulty goods. See our returns policy for how to report a fault.

Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Subject to that, our liability to you for losses arising from your order is limited to the amount you paid for that order.

Governing law

These terms are governed by the law of England and Wales, and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.

Model cancellation form

Complete and return this form only if you wish to cancel. You can copy it into an email.

To Refresh Cooling Ltd, Unit 9 Sovereign Court, Wyrefields, Poulton Industrial Estate, Poulton-le-Fylde, FY6 8JX, mail@refreshcooling.co.uk:
I hereby give notice that I cancel my contract of sale of the following goods / for the supply of the following service: [description]
Ordered on / received on: [date]
Name of consumer: [name]
Address of consumer: [address]
Signature of consumer (only if this form is notified on paper): [signature]
Date: [date]